Policies

Cancellation Policy: At Drop Dyed Gorgeous, we completely understand that life happens and sometimes appointments need to be canceled or changed. However, we also have policies in place to protect our stylists and their time. We send out text message confirmations for all scheduled appointments. The text message you receive is your appointment reminder and gives you the chance to confirm or reschedule. If an appointment is canceled with less than 24 hours notice, or if a client has multiple cancellations, a cancellation fee may be implemented at the stylist’s discretion. In order to rebook an appointment, the cancellation fee may need to be paid first.

When you cancel last minute or don’t show up, that appointment time could have been given to another client who needed it. This is especially important during busy times of the year, when our schedules are filling quickly and there are clients waiting for appointments. We truly do understand that emergencies and unexpected situations happen, and we will always try to be reasonable. But our time is also our livelihood, and we ask that you please respect our policies and the time we have reserved specifically for you.

One more important reminder: Please be respectful when speaking with our stylists and staff. Calling us names, yelling, arguing, or becoming disrespectful over the phone is not acceptable. We are simply enforcing the policies we have in place while trying to make a living and provide the best service possible to our clients.

We appreciate the clients who respect our time, our policies, and our staff. We truly value each and every one of you and want to continue providing a welcoming environment for everyone. 💜✨

Late Policy: If you are running behind for your appointment please give us a call as soon as possible. If you are more than 15 minutes late we may have to reschedule your appointment for another day. Your appointment is important to us but if you arrive late the schedule doesn’t run smoothly.

Hair Color Guarantee: We guarantee all our color services and recommend the appropriate hair products to maintain your color. If you are not using the recommended products we cannot guarantee your color to last.

Refund Policy: All of our stylists are highly skilled and trained in all aspects of hair. We take pride in our work and want you to be 100% satisfied with your hair. Our goal is to always make sure you feel your best! We do not issue refunds for our work, but we do offer any adjustments to your hair at no cost as long as it’s within 7 days of your original appointment day.

All of our hair care products are high quality and guarantee our hair services. If you have purchased a product and are unhappy with it we will not issue refunds but can exchange it for another product of the same price.